The order started out rocky when after placing my order one item was out of stock. I was given an opportunity to order something else, which I did but the confriming email to me had the wrong item number. It was corrected and then I never heard anything until I inquired. Customer service sent me a tracking number but I didn't know who the carrier was. I inquired again. Turns out FEDEX and when I checked progress it showed delivered 3 days earlier. But not to my address and I have no idea where. I never received the order and I am waiting to hear back a solution from Texas Saddles. I am not ready to throw in the towel but my patience is getting thin.
ON website but not in stock.
Very well made. Wish tie strings were not white, they will stain with use.
My greatest concern if freshness and effectiveness bc these cartons it is contained in are brownish in color not white like ive only ever gotten for last ten years and they hav no expiration date on cartons
Fiebings glycerine saddle soap is the preferred product for cleaning and finishing my antique saddles.
The size guide is not accurate for this item and the customer service from company is terrible. The harness is also pretty low quality, stiff leather but you get what you pay for I guess. Lesson learned. Will not be ordering from Texan Saddles again.
A little slow on shipping.
But otherwise it is a legitimate site.
I ordered a turn out sheet from Texan Saddles and as this was done online selected the size needed from the online button. When I received the order confirmation it recorded all the item details with no mention of size. I had selected 78 from the online site and a 74 was shipped to me. I contacted customer service and they told me that there were no returns accepted for a size discrepancy. I have not even taken the sheet out of the box as the minute I saw the wrong size I contacted customer service. I have purchased multiple items online from Chewy and other sites and have never experienced a situation when a customer service rep. would refuse to take care of an issue.
I love this product. It’s the only thing that works around my house and keeps fleas and ticks off my animals and I know it does not have any horse chemicals and it’s very hard to find
Got what I wanted in a timely manner the price is fair. Great job.
The riser pad is helping lift the back of the saddle to assist my jumping position.
It is beautiful saddle and everyone that has seen it likes it.
I have been looking for something to keep
My horses ears warm - this was amazing! Did the trick and stayed on!!
Texan Saddles was one of the few places in the US that carried this excellent hoof product, which my farrier recommends for horses with very dry hooves. Excellent service and shipping in a well-packed box that wasn't any bigger than it needed to be for less waste. Thanks!
#25441: Showman™ stainless steel bit with fully engraved with open heart on 8
Very disappointed and that there's no way to secure the Cover without putting a halter on the Horse in the field. Also disappointed that I have not heard back from people in customer service about returning the item.
I’m in Connecticut and we had a cold snap and I have Saddlebreds and the bakers seems to fit them the absolute best! However I couldn’t find the sizes I needed in such a short notice so I went on this massive google search, and came across Texan Saddles! All I can say is wow! Your company had the size got them to me in such a short time frame and our babies were nice and warm just in time for the cold weather! Talk about excellent customer satisfaction, along with such a great product! 🌟🤩🌟
12" DOUBLE T Rough Out Barrel style saddle with Cheetah Printed Inlay
I ordered a rope halter and was not informed by the website that it was out of stock. Days after ordering i received an email stating so. I was instructed to choose another. After SETTLING for a less desired product, i was then notified that I owed $3 for the difference between the two halters. Much time was wasted while i had reluctantly paid the difference and was still being asked to pay the envoice. I am in business for myself and would never charge more for a replacement item, in the instance that I could not provide the original item. You lost a customer over the sake of a few bucks. The only good thing I can say is, after all this, it did arrive before Christmas.
