Click Hock Shields
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Return Policy: Don't love it? Return your order hassle free within 30 days!
Let customers speak for us
I placed an order two weeks ago and got a confirmation email with a track shipping link. Every time I click on the link it says I will be notified when the item has shipped. I have tried to contact customer service by text and email per their instructions and I get no response. They do not appear to have an option for calling them. If I do not hear anything soon I will have to put a stop payment on the order. So far this company gets a D- from me and it will soon be F.
DMSO helps reduce swelling of sprained ankles and bruises on horses, and stone bruise on hoof . Thanks for offering your product.
I bought the hay feeder ball for my mini donkeys partially to give them something interesting to do and also to get rid of their fear of balls. Where they came from, there were no toys so they’re terrified of everything except hay, water, dirt, people and other mini donkeys. This has definitely helped!
These are hey Bob, hey balls!!! they are very sturdy and hold a good amount of hay!
This pad is of very good quality and is beautiful!
You have been reported to the BBB for your unresponsiveness to a very simple exchange. This has been an ongoing issue now since January 2024.
DO NOT BUY FROM COMPANY
#175961: Showman ® 22 Caliber Medium oil tooled leather Western gun holster and belt
My son absolutely loves this set! It is well made! Definitely high quality!
Tried several times to contact for return info and have not received any response
Since the weather hasn't been able to get a lot of turnout time. This is one of the toys I love to add to their stalls to give them mentally stimulating time and also helps them move around.
Ordered for a friend & he loved it. Fit perfect, great detail on the leather. He even liked how it had a custom cover for storage if needed. Price was great also & was received in a timely manner. Highly recommend this company & product.
My wife loves the quality and colors!
FAQ
Shipping & Delivery
Shipping anywhere in the United States costs $12.99 for USPS service and $14.99 for FedEx. You can select your preferred choice at checkout.
Orders of $100 or more automatically receive free shipping!
When your item is shipped you will receive an email letting you know along with your Tracking Number.
If you'd like to track an existing order you can do that at the link below.
For orders shippping to the United States and Under $100
USPS $12.99
FedEx $14.99
For orders over $100 shipping to the United States
FREE
International Orders
Shipping fees are calcuated at checkout
If you are ordering something large like a Saddle, No. Large items must ship freight and they will not be accepted for delivery at your P.O. Box and may cause delays.
Please provide a physical mailing address for orders to ensure there are no delays with delivery issues.
It depends where you are however...
50% of our orders are delivered in 1-3 Business days.
The other 50% are delivered in 4-7 Business days.
We promise we are working as hard and fast as we can to get your products in your hands!
Returns & Orders
To start a return simply send an email to admin@texansaddles.com
If you item arrived defective or damaged please include a photo as that expedites the return process.
We do accept returns within 15 days of the date you received the product. For return instructions and additional details, contact us via email at admin@texansaddles.com
You can read the full details of our Return & Refund Policy here.
Transferring money back to you for a refund can sometimes take multiple business days as banks move very slowly.
If you are waiting to receive your refund money or have any questions please contact us via email at admin@texansaddles.com
We Accept
Visa
Mastercard
American Express
Discover
Shop Pay
Paypal
Amazon Pay
Apple Pay
Google Pay
Facebook Pay
You can find all these options available at checkout
If you'd like to cancel your order please email admin@texansaddles.com as soon as possible. In order to successfully cancel your order it must not be processed yet so act quickly!
Warranty
On Western and English saddles there is a 5 year warranty on the Tree of the saddle. This is covered in regular use of the saddle.
For certain Roping Saddles there is an additional manufacturers warranty related to roping.
It does not cover damages due to commercial, misuse accidental, or alteration.
If you have any further question regarding the warranty please email admin@texansaddles.com
