Equiglow Latex Bandage & Bit Wrap
Howdy, y'all! We're mighty pleased to have you shopping with us. We're committed to getting your order to you in tip-top shape and as quick as a jackrabbit. Here's what you need to know about our shipping:
1. Order Processing: Most orders are out the door faster than a prairie fire with a tail wind, usually within 1-2 business days, provided the product ordered is in stock. We let our horses rest on weekends and holidays, so no orders are processed or shipped during those times.
2. Delivery Time: The vast majority of our orders are delivered within 4-5 days of the time of order. We aim to get your order to you quicker than a hiccup, but we can't always guarantee the delivery time. Delivery times are determined by the shipping method chosen and the destination of the products.
3. Shipping Methods: We use a variety of trusty carriers to deliver your order, and the one we choose depends on your shipping address and the size of your order. For saddles, which are bigger than a Texas steer, we can only ship via FedEx. For smaller orders, we typically use USPS. The carriers we primarily use are FedEx (mostly), USPS (often), and UPS (rarely).
4. Shipping Charges: We charge a flat $14.99 shipping rate for standard domestic orders under $149. Standard domestic orders of $149 or more ship free.
Limited shipping exceptions: A very small number of oversized, heavy, or truck-freight items are excluded from the standard free-shipping offer. When an item has a special shipping charge, we note it on the product page and show the shipping charge at checkout.
5. Damage During Shipping: We care about our customers more than a long-tailed cat in a room full of rocking chairs. All of our products are tested for quality and all shipments are carefully inspected before they leave our warehouse. If your shipment arrives damaged, please let us know within 48 hours of receipt.
6. International Shipping: We're happy as a tick on a fat dog to offer international shipping to basically every country in the world. The checkout, however, might not give you 100% accurate shipping estimates. If you need a more accurate quote on the international shipping charges, just give us a holler at admin@texansaddles.com
For more accurate international shipping quote please contact us at this page here!
Please note that you, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.
If you need a hand with anything or have any questions, just give us a holler at admin@texansaddles.com. We're here to help!
We hope you enjoy your shopping experience with us, y'all!
Howdy, partner! We sure do appreciate your business, and we want you to be as pleased as a peach with your purchase. But we understand that sometimes things just don't work out. So here's our return policy:
1. Return Time: If your purchase isn't quite right, don't you worry none. You've got a full 30 days from the delivery date to send it on back to us.
2. Return Condition: We kindly ask that all returned items be in their original condition, unused and with all the original tags and packaging. We can't accept returns for items that have been damaged, altered, or used.
3. Return Process: To start a return, simply visit this link here or just drop us an email at admin@texansaddles.com. We'll guide you through the process and provide you with a return shipping label.
4. Refunds: Once we've received your return and checked it over, we'll issue a refund to your original payment method. Please allow up to two weeks for your refund to be processed.
5. Exchanges: If you'd like to exchange an item, the best way to do this is to return the item for store credit which can applied to a new order at your convenience.
6. Damaged Items: If your item arrives damaged or faulty, bless your heart, we're truly sorry for the inconvenience. Please contact us right away at this link here or email us at admin@texansaddles.com, and we'll make it right.
Remember, we're here to help! If you have any questions or concerns, don't hesitate to reach out. We want your shopping experience with us to be as smooth as sweet tea on a hot summer day.
Thank you for choosing us, and happy shopping, y'all!
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FAQ
Shipping & Delivery
Shipping anywhere in the United States costs $12.99 for USPS service and $14.99 for FedEx. You can select your preferred choice at checkout.
Orders of $100 or more automatically receive free shipping!
When your item is shipped you will receive an email letting you know along with your Tracking Number.
If you'd like to track an existing order you can do that at the link below.
For orders shippping to the United States and Under $100
USPS $12.99
FedEx $14.99
For orders over $100 shipping to the United States
FREE
International Orders
Shipping fees are calcuated at checkout
If you are ordering something large like a Saddle, No. Large items must ship freight and they will not be accepted for delivery at your P.O. Box and may cause delays.
Please provide a physical mailing address for orders to ensure there are no delays with delivery issues.
It depends where you are however...
50% of our orders are delivered in 1-3 Business days.
The other 50% are delivered in 4-7 Business days.
We promise we are working as hard and fast as we can to get your products in your hands!
Returns & Orders
To start a return simply send an email to admin@texansaddles.com
If you item arrived defective or damaged please include a photo as that expedites the return process.
We do accept returns within 15 days of the date you received the product. For return instructions and additional details, contact us via email at admin@texansaddles.com
You can read the full details of our Return & Refund Policy here.
Transferring money back to you for a refund can sometimes take multiple business days as banks move very slowly.
If you are waiting to receive your refund money or have any questions please contact us via email at admin@texansaddles.com
We Accept
Visa
Mastercard
American Express
Discover
Shop Pay
Paypal
Amazon Pay
Apple Pay
Google Pay
Facebook Pay
You can find all these options available at checkout
If you'd like to cancel your order please email admin@texansaddles.com as soon as possible. In order to successfully cancel your order it must not be processed yet so act quickly!
Warranty
On Western and English saddles there is a 5 year warranty on the Tree of the saddle. This is covered in regular use of the saddle.
For certain Roping Saddles there is an additional manufacturers warranty related to roping.
It does not cover damages due to commercial, misuse accidental, or alteration.
If you have any further question regarding the warranty please email admin@texansaddles.com
