I have not received the credit when I returned my purchase? Please advies?
Refund has been issued, please see the email notification . Sorry about the delay Judy!
Great looking headstall and breast collar set, beautiful rawhide accents. Only wish it was harness leather.
This saddle is way better than I expected! It is great quality and beautiful. The company was a dream to work with when the original saddle I ordered ended up being back ordered. I recommend this company 100x!
I bought this for my mare, it is good quality, comfortable, and rides nice. I darkened it a little to my liking. It shipped quickly and was well packaged.
Looks amazing and pony is very happy
Very nice, looks great holds my Ruger wrangler perfect. Very well constructed belt,thick.
The team at Texan saddles were amazing to deal with, love all the gear we received
Love these grooming kits. They’re going to make amazing awards. Thank you so much for working with us.
This was a Christmas gift for my granddaughter and she absolutely loved it! The set is gorgeous and very high quality! Would highly recommend
Very nice pony breast collar and priced great. Quality leather, tooling and stitching look great. Perfect choice for our 12 hand pony. Highly recommend
One of the nicest holsters for the money I have come across. I ride a horse so good workmanship is important. I would recommend this holster and this company highly to anyone.
Shipping & Delivery
Shipping anywhere in the United States costs $12.99 for USPS service and $14.99 for FedEx. You can select your preferred choice at checkout.
Orders of $100 or more automatically receive free shipping!
When your item is shipped you will receive an email letting you know along with your Tracking Number.
If you'd like to track an existing order you can do that at the link below.
For orders shippping to the United States and Under $100
For orders over $100 shipping to the United States
Shipping fees are calcuated at checkout
If you are ordering something large like a Saddle, No. Large items must ship freight and they will not be accepted for delivery at your P.O. Box and may cause delays.
Please provide a physical mailing address for orders to ensure there are no delays with delivery issues.
It depends where you are however...
50% of our orders are delivered in 1-3 Business days.
The other 50% are delivered in 4-7 Business days.
We promise we are working as hard and fast as we can to get your products in your hands!
Returns & Orders
To start a return simply send an email to firstname.lastname@example.org
If you item arrived defective or damaged please include a photo as that expedites the return process.
Transferring money back to you for a refund can sometimes take multiple business days as banks move very slowly.
If you are waiting to receive your refund money or have any questions please contact us via email at email@example.com
You can find all these options available at checkout
If you'd like to cancel your order please email firstname.lastname@example.org as soon as possible. In order to successfully cancel your order it must not be processed yet so act quickly!
On Western and English saddles there is a 5 year warranty on the Tree of the saddle. This is covered in regular use of the saddle.
For certain Roping Saddles there is an additional manufacturers warranty related to roping.
It does not cover damages due to commercial, misuse accidental, or alteration.
If you have any further question regarding the warranty please email email@example.com