What Our Customers Say
Shipping & Delivery
Shipping anywhere in the United States costs $12.99 for USPS service and $14.99 for FedEx. You can select your preferred choice at checkout.
Orders of $100 or more automatically receive free shipping!
When your item is shipped you will receive an email letting you know along with your Tracking Number.
If you'd like to track an existing order you can do that at the link below.
For orders shippping to the United States and Under $100
For orders over $100 shipping to the United States
Shipping fees are calcuated at checkout
If you are ordering something large like a Saddle, No. Large items must ship freight and they will not be accepted for delivery at your P.O. Box and may cause delays.
Please provide a physical mailing address for orders to ensure there are no delays with delivery issues.
It depends where you are however...
50% of our orders are delivered in 1-3 Business days.
The other 50% are delivered in 4-7 Business days.
We promise we are working as hard and fast as we can to get your products in your hands!
Returns & Orders
To start a return simply send an email to email@example.com
If you item arrived defective or damaged please include a photo as that expedites the return process.
Transferring money back to you for a refund can sometimes take multiple business days as banks move very slowly.
If you are waiting to receive your refund money or have any questions please contact us via email at firstname.lastname@example.org
You can find all these options available at checkout
If you'd like to cancel your order please email email@example.com as soon as possible. In order to successfully cancel your order it must not be processed yet so act quickly!
On Western and English saddles there is a 5 year warranty on the Tree of the saddle. This is covered in regular use of the saddle.
For certain Roping Saddles there is an additional manufacturers warranty related to roping.
It does not cover damages due to commercial, misuse accidental, or alteration.
If you have any further question regarding the warranty please email firstname.lastname@example.org